Shipping and Handling Rates
The shipping and handling is a FLAT per order rate if you choose 1st Class or Priority USPS shipping options. Shipping fee includes insurance and tracking. Your order will be sent out within 24 hrs securely packaged in bubble wrap with ample cushioning.
USPS 1st Class (4-5 business days) $6.95 USA
USPS Priority (2-3 business days) $8.95 USA
USPS Express (overnight to most locations) starts at $24.95 USA
USPS 1st Class International Canada (time varies) $8.95 Canada
USPS Priority Canada (6-10 days) $23.95 Canada
USPS 1st Class International (time varies) $13.95
USPS Priority International (7-10 days) $34.95
Whichever shipment choice you make, we will provide you with a link to track your package online. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
Please contact us before you want to make a return. You may return item(s) within 14 days after you received your order. All returns must be accompanied by the packing slip. We recommend you insure your package; we cannot be responsible for lost or damaged returns. Refunds will be made in the same manner the original purchase was made. All returns are subject to 10% restocking fee unless we made a mistake in filling your order. Shipping and handling charges are non-refundable. If you require immediate replacement, we will charge your credit card and then reimburse you once the original item is received at our location. Please return merchandise to:
Glass Lilies, Ltd P.O. Box 1774, Hallandale, FL 33008
Damaged Merchandise / Shipping Claims
Contact us within 48 hours if your item(s) was received damaged in transit. Do not throw away any packaging because it will void any claims. We will file a claim with the shipping company on your behalf and depending on your preference will either reimburse you or send you a replacement.
If you have any questions regarding your order, please feel free to contact us at: firstname.lastname@example.org